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We offer free standard tracked delivery on all orders over £45. Free delivery will be automatically applied at checkout - no discount code required.

Orders placed for collection at a parcel pick-up point will be ready for collection in 2-3 working days. 'Lightning' Next-Day home delivery will be dispatched same day if ordered before 2pm Mon-Fri, or before 11am Sat. 'Swift' delivery aim is 2 working days, and Standard delivery aim is 3-4 working days. You will receive a tracking link via email as soon as your order has been dispatched.

Every order is shipped in plain, discreet packaging with no branding or product details visible on the outside. Your statement will show a discreet billing reference of "RVN Retail" to protect your privacy at all times.

We want you to shop with complete confidence at Ræven. If for any reason you are not satisfied with your order, we have made our returns process as simple and discreet as possible.

We can only accept returns on items that are unused, unopened and in their original sealed packaging. Due to the intimate nature of our products, once the inner packaging has been opened or the seal has been broken, the item is no longer eligible for return or refund unless it is found to be technically defective.

If your product arrives faulty or develops a mechanical fault within the manufacturer's warranty period, please contact us immediately at customercare@raeven.co.uk or call 07498 287901 and we will arrange a repair or replacement as quickly as possible. This policy does not affect your statutory consumer rights.

100% Discreet Delivery

Every Ræven order is shipped in plain, unmarked packaging with absolutely no branding or product details visible on the outside. Your bank or card statement will show a discreet billing reference of "RVN RETAIL" — your privacy is completely protected, every single order.

UK Stocked & Dispatched

All in-stock Ræven products are held and dispatched from our UK warehouse within 1 working day, including Saturdays. Standard tracked delivery arrives within 2-4 working days and you will receive a tracking link via email as soon as your order is on its way.

Proudly British

Every product stocked by Ræven is sourced exclusively from UK suppliers. This means better quality control, faster delivery times and a brand you can trust — built for British men, backed by British suppliers.